Privacy Policy.

What we collect

When you book a call or sign up, we collect what you type into the form: your name, company, email, phone, website, city and state, crew size, jobs per season, the software you use now, and any notes.

When you subscribe, Stripe collects your payment details. We never see or store your full card number.

When your company uses Light Ops, you add information about your business and your customers, such as names, addresses, phone numbers, quotes, invoices, payments, photos, gate codes and notes. That information belongs to your company.

How we use it

• To answer your request and create your company account.
• To run Light Ops for your company, including sending the emails and notifications you turn on.
• To bill your subscription and keep records we are required to keep.
• To give support and fix problems.

We do not sell personal information, and we do not use your customers’ information for our own marketing.

Who we share it with

We use service providers to run Light Ops: hosting and databases, email delivery, payment processing (Stripe), and image generation for Design Your Lights. They only get what they need to provide their service to us.

We may share information if the law requires it, or to protect the rights and safety of our customers and the public.

Cookies

getlightops.com does not use advertising or analytics cookies. The Light Ops app uses the cookies it needs to keep you signed in.

How long we keep it

We keep account and billing records while your subscription is active and as long as the law requires after. If you cancel, your company can view and download its Light Ops data for 90 days after the paid period ends. After that we may delete it.

Your choices

You can ask us to see, correct, export or delete the personal information we hold about you. California residents have these rights under the California Consumer Privacy Act. Email us and we will reply within a reasonable time.

Homeowners whose information is in a lighting company’s Light Ops should contact that company first; we will help them respond.

Security

We use encrypted connections, sign-in protection and access controls. No system is perfect, and we will tell affected companies if we learn of a breach that affects their data.

We use Cloudflare Turnstile to protect our forms from spam, as described in the Cloudflare Turnstile Privacy Addendum.

Children

Light Ops is for businesses and is not directed to children under 13.

Changes

If we change this policy, we will update the date above and tell active customers about important changes.

Questions about this policy: support@getlightops.com.