Terms of Service.

The service

Light Ops gives your company a website quote form, Design Your Lights, an office workspace, a customer page and a crew app. You set up your company with the setup list in the app.

Price and billing

Your plan’s price is shown on the Pricing page and when you sign up. An annual plan is billed once a year in advance. A monthly plan, with a 1-year commitment or with no commitment, is billed each month in advance. Each additional user is billed at the per-user price shown, on the same schedule as your plan. Your card is charged when the free trial ends unless you cancel first. Adding a user during a billing period charges for the rest of that period right away; removing a user takes effect without a refund. Like other software, our prices can change at any time. We will email you before a new price applies to your account.

Taxes, payment processing fees for your own customers’ payments, and services from other companies you choose to connect are not included.

Cancelling

You can cancel at any time from Billing in your account or by emailing us. On a monthly plan with no commitment, cancellation takes effect at the end of the month you have already paid for. On an annual plan, it takes effect at the end of the year you have paid for. On a monthly plan with a 1-year commitment, the plan continues, billed each month, until the end of that commitment year. We do not give refunds for partial periods.

After the paid period ends, your company can view and download its data for 90 days.

Your data

Your company owns the information it puts into Light Ops. You give us permission to store and process it only to provide the service to you. You are responsible for having the right to use your customers’ information and for following the laws that apply to your business.

Design Your Lights and measurements

Design Your Lights shows an AI-made picture of how lights could look. Measurements taken from photos are estimates. Check measurements and prices before you send a quote; you are responsible for the quotes you send.

Acceptable use

Do not use Light Ops to send spam, break the law, or try to access other companies’ data. We may suspend accounts that do.

Support and availability

We offer weekday email support and aim to reply within one business day. We work to keep Light Ops running, but we cannot promise it will never be unavailable.

Limits of liability

Light Ops is provided “as is”. To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, and we are not liable for lost profits or indirect damages.

Other terms

California law applies to these terms. If we change them, we will update the date above and tell active customers about important changes before they apply.

Questions about these terms: support@getlightops.com.